Sky set out to redesign the customer order journey for its multiscreen product, now rebranded as ‘Sky Q Experience’. The goal was to enable customers to subscribe directly via their TV using the Sky Q platform, while managing additional Mini box orders through a seamless, on-screen interface.
Customers could self-install additional Mini boxes, with all associated costs clearly itemised in their monthly billing statement within their account area on the platform.
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Design Considerations
- Customers able to add additional Mini boxes, with a clear visual indicator of boxes already owned and how many can still be ordered
- With the first Mini box being subsidised, the costs of subsequent boxes must be outlined clearly to the customer
- All one-off and monthly charges must be displayed in a structured, itemised billing view within the account area
- Delivering an interface layout and navigation that works within the existing Sky Q design system and hardware remote capabilities
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Roles:
Concept Development, UX/UI Design
