Thank you for taking a moment to visit my portfolio, with over twenty years of design experience I always strive to deliver effective, engaging content, developing solutions that draw from previous project experiences combined with new ideas and influences I’m absorbing every day.
Recent client work
First Rail identified two key user journeys it needed to add to its suite of existing apps to improve customers control over their rail and season ticket purchases. The integration of ticket refund and ticket ‘Change of Journey’ functionalities, previously only available on-line, must integrate within the agreed design system and the capabilities of the existing payment platform.
BT required a simpler account registration process, driven by validation information which is both familiar to and easily obtainable by their customers. Registering a Business ‘BT My Account’ should become an integral part of how the customer uses, tracks and resolves any issues with their products and services.
Sky wished to integrate the order journey for their existing multiscreen product offering into their Sky Q platform. Hardware and subscription details, alongside monthly statements within their account, must all be available to the customer via their TV and Sky remote.
BT were seeking to improve the effectiveness of email messaging to their SME and public sector clients. A new approach was required to ensure customers were kept up to date with all aspects of their service, from order confirmation through to equipment delivery and fault tracking resolution.