GoldMan Sachs
Building client confidence
Goldman Sachs sought to improve how Institutional Investors and Financial Intermediaries discover and evaluate fund products within its Asset Management division.
Adam Kenny / UX UI Designer
Creative problems, elegantly solved
Creative problems, elegant solutions
Creative problems, elegantly solved
Creative problems, Elegant Solutions
First Rail
Empowering the customer
First Rail sought to enhance customer control over rail and season ticket purchases by integrating new ticket refund and ‘Change of Journey’ options into its existing mobile apps. These functionalities, previously only available online, required seamless integration with the approved design system and compatibility with the current payment platform.
BT customer Accounts
Simple, secure registration
BT identified the need to simplify the business account registration process by using validation details that were both familiar to and easily accessible for customers. They recognised that making ‘BT My Account’ registration a core part of the customer journey would improve service usage, issue resolution, and overall engagement with their products.
Sky Q EXPERIENCE
Integrating the order journey
Sky needed to unify the order journey for its existing multiscreen product offering within the Sky Q platform, enabling customers to access hardware details, subscription information, and monthly statements directly through their TV interface using the Sky remote.
BT business MESSAGING
Effective customer communication
BT identified the need to improve how email communications were delivered to SME and public sector clients, ensuring customers stayed informed throughout their service journey. Spanning across order confirmation to equipment delivery and fault resolution, a new messaging approach was required to enhance clarity, consistency, and relevance across all touch points.
